Holland America Line
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Food disappointing, terrible customer service
Some of the food was terrible compared to a HAL cruise we took 20 years ago. We did a Canada-New England cruise and the ports weren't real exciting, although Quebec and Montreal were wonderful. I feel that HAL should give an alert-BEFORE you book--with things/restrictions you should know about before booking a cruise. Not knowing about Canada's restrictions for allowing anyone with a DUI-even more than 10 years ago--added undue stress! After booking, we found out about this (not from HAL) and never knew if our son would be allowed to board until he actually had his passport scanned AT boarding; this was a family cruise for our 50th anniversary. HAL did nothing to help us, or allow us to change destinations.