Princess Cruises
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Get Out If You Can. Awful Customer "Service "
Information on disembarkation is not available before booking which meant that we would have had 12+ hourswaiting at the airport. No assistance was offered, not even baggage storage. False information regarding drinks packages given. Drinks package for those under age is a complete rip off. For around £20 per day you are not allowed canned or bottled soft drinks and the package is described as "Premium ". We were not notified of changes to conditions and when we asked we were told that we should ignore the changes. The Passage Contract appears to contain terms that are considered unfair under the Consumer Rights Act 2015 and other guidance from the Competition & Marketing Authority. I asked several times for a copy of the Complaints Policy but have not been sent it. One member of staff stated that he was too busy to respond. A customer service manager failed to respond to many issues raised. I am lucky, was able to cancel before travelling. A Subject Access Request under GDPR was not actioned for days. I am waiting to see how long the response takes. I agree with others that privacy and data use is an issue - you have to sign away your rights to register. A number of their email addresses bounce back.