HA
Halfords Retail
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Appalling service
Appalling service, £700 worth of roof box and fittings ordered online for home delivery in Oxfordshire, one of the Thule fitting kits did not turn up, I’m now almost a week in, 4 phone calls and I’m not getting anywhere to have this resolved. ‘Back office’ who would deal with such a thing cannot be contacted on the phone apparently, the call centre in South Africa can only message them which so far has been ignored. Appalling service from such a large and well known company, suggests they get a significant amount of complaints and issues raised if this is how customer services is run. Avoid, if we’d known this we would have purchased the products elsewhere, we will not be using the home delivery service again.