QD Stores
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Worst service I have ever encountered…
Worst service I have ever encountered in my life. I should have been concerned when they arked me for £12 delivery sayings its according to weight when other companies like Greenfingers just change £5 flat rate. I ordered a parasol for the first time. There was no mention of buying base weights until my neighbour told me to check. I found out I should buy the extra weights and asked if I could add this to delivery. Note I called at 10am and only called back at 11.30am. Not long after. They said no we can't we don't have that facility. Useless! So I would have to pay ANOTHER £12 delivery? No way!! So I asked if I could cancel and reorder the parasol this time with the weights. I checked online on their website and it confirmed £12 for both. They said sure! A moment later I receive an email from their so-called 'Head Office' stating that they already dispatched the item and I would be charged £12 delivery. Really??? You dispatched within 1 and half hour of me calling you?? I'm more than irritated with this company I'm furious. DO NOT BUY!! Now I'm waiting for my refund and god knows how long that will take with these cowboys. Seriously I nearly reordered and the whole situation would have cost me £24 just in deliveries. Do not buy here!!! REPLY TO JASMIN: yes you told me not to accept the package and that you would process the refund. MINUS the delivery though. So I'm still paying you £12 for delivery when I cancelled the order just an hour later. Not on sorry. Still the worst company I have dealt with. I'm going to GREENFINGERS. check them out only £5 delivery. And they have excellent reviews.