Jura Watches
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Please don't use this company.
I purchased a watch from this 'company' and after 6 weeks the hour hand stopped working. The minute,second and GMT hands still seemed to work fine so I emailed them as it is under warranty (unfortunately just outside of the returns window) and received no reply, I waited another week and tried again but once more I received no response to my email. In the end I contacted the watch manufacturer directly explaining the problem and arranged for them to have a look at it. I posted it off and after around 2 and a half months I received my watch back from the manufacturer after they had to replace the hour hand, GMT hand and the movement as there was debris in the movement! I had only worn the watch at most 10 times in the short time I had it and the screw down crown was always in place so I'm guessing this may have been a display piece although it wasn't stated as being so when I purchased it. So I wore my watch for 1 day after receiving it back from the manufacturer and the same issue occurred with the hour hand not turning, I couldn't believe it! So I thought I'd try and get in touch with Jura watches again as by this point I'm completely fed up with this watch as I've never owned one before that has had this many issues. To my surprise they responded this time, so I sent my watch down to them to have a look at, they then decided to send it off to the manufacturer again. I received very little updates at all so had to chase them up every week or so just to find out what is happening. After chasing them up and receiving no updates for the third time I just asked if it would be possible to swap the watch for a different brand but of the same value as I didn't think this was an unreasonable request given all the issues with this watch but they were very quick in responding to this email and let me know that this is out of the 30 day return window and it wouldn't be possible to exchange it and funnily enough my watch is nearly ready and should be back with me in a weeks time. I implore anyone looking at purchasing anything from this company not to. I've never dealt with such an amateurish and unprofessional company in my life and the lack of after sales care is so bad they should genuinely be embarrassed.