Hazelton's Canada
View company profile →
Mediocre Contents, Terrible Customer Service
I recently used Hazelton's for my Canadian client gift baskets, and spent roughly $2,000 on them. Some arrived without issue, though the contents were not nearly as premium as I would have expected for the amount I paid for "upgrades". One client received the wrong basket (and much lower value), with a card addressed to someone else. When he advised me of this, I contacted Hazelton's and had a customer service rep named Nate explain to me over several emails how I must have made a mistake when I selected the basket. When I provided a photo from my client of the basket he received, and screen captures of the basket I paid $240 for, I stopped getting replies. Nothing by email, nothing by voicemail. There are so many gift basket options out there, I'm not sure how Hazelton's intends to compete long-term with such a weak value proposition and terrible customer service.