Princess Cruises
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SKY PRINCESS
Sorry to have to do this 9 years ago would 5 stars now 2, 1 1/2 hours waiting in the car to have my car concierge parked as you’ve now decided to let everybody on the ship at the same time, extremely poor, bearing in mind you have 3500 customers to board staggered boarding always works , over 30 mins to get a drink on a bar in the evening, to use the huge amount of queues, nowhere to sit and enjoy your drink as all open seating areas are completely rammed packed. Amazingly large queues to get shuttle buses back from the destination to the ship, which I also encountered various people getting taxis to avoid missing the boat. On smart casual nights, you decide to let customers enter the main dining rooms extremely poorly dressed to the degree of wearing shorts and flip-flops when they should be wearing a shirt trousers, and perhaps a jacket with no challenge. This type of dress sense is more suited to other cruise lines having stated the attire, smart casual with no challenge from the supervisors. The mini suite I had had an immense amount of creaking and clunking, which I’ve never encountered all my years with various cruise lines, despite my complaints nothing was done about it, this entailed in several nights of extremely poor sleep which I would not expect from any cruise line. I do appreciate in a rough seas you do get some noise. This is more a mechanical issue due to the creaking and knocking in my mini suite I have to say on the upside, the sky princess had extremely good members of staff, despite the lack and also an extremely good selection of food in the Lido food bar and the ship is extremely elegant. I do think you need to employ more staff to customer ratio and also more seating areas of people to sit in the evening to cope with extreme demand or cut back on the number of passengers on the ship.. please bear in mind I have sold on the Grand princess, Sea princess, and Emerald Princess, more than once, and I have never experienced in my life. I really think you need to address these issues before it starts affecting your business. Again the staff were amazing let down by poor management and planning so unfortunately it’s back to Cunard for me as I have never ever had an issue and do not expect to.