Boost Mobile
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THE WORST
By far, the worst company I've ever dealt with. When my wife passed away, I called in to cancel her line. I couldn't understand the first person I talked with. The second person had lots of background music and echo. When I told him I wanted to cancel one of the lines. He said why? I told him my wife had passed away and it was her line. Now get this: He told me I couldn't cancel her line unless I provided her death certificate. 4 calls later I finally got her line cancelled. A week later, I decided to switch providers. I'm switched from one person to another to get the transfer number I need. 3 hrs. eaten up on that. I cancelled Boost and transferred my number to Patriot Mobile. I have an email from Boost saying they were sorry to lose me, and my number had been transferred to Patriot Mobile. That was several weeks ago. Today I received a bill from Boost for a line I don't have. Now I'll be dealing with that for a few hours, I suppose. Terrible, terrible company. Update: I spent several hours on the phone yesterday and am still unable to get a credit for a billing for a phone # I do not have. They sent me an email that I might want to edit my review, but they still couldn't help me unless I wasted another 1/2 day on the phone. I think rating review star #'s should go from Zero to 5 *'s. A Zero would be totally appropriate for the less than capable enterprise acting as a mobile phone carrier.