EYG Home Improvements
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Fiasco from start to ... Oh, its not finished yet!
This is a brief review of our experience with EYG. Our installation started on 15th March 2021 ... and so began our fiasco with EYG. We ordered x5 replacement windows and a composite front door. We asked for a low aluminium threshold composite door, this was discussed with the salesman and we also showed him the one that we already have on our back door. Instead we were sent a upvc threshold composite door, which they told us was the upvc low threshold! We pointed out that this was not the threshold that we ordered. We were then told that the reason they didn't fit the aluminium threshold was because grass grows in the groove! The wrong door knocker was sent, so we had to wait for a new one to be ordered. There has been 2 attempts at fitting the door knocker, resulting in x2 sets of holes drilled in the door slab, let's hope its 3rd time lucky when a new door knocker finally arrives. When we placed our order back in October 2020, we never expected that we would still be waiting for the work to be completed, nor did we imagine that we would have to argue and fight for the work to be completed to what was discussed at the time of ordering. Poor communication and lack of attention to detail throughout.