RO
Routes Car Rental
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Had the worst customer experience in my…
Had the worst customer experience in my life at the Routes in Fort Lauderdale. Not only did they want to charge us $375US extra than our original booking but the "manager" on duty was rude, yelled at several customers and demanded that I speak in English, instead of French, with my husband and a fellow customer. When I said that I had a right to speak in any language that I wanted, he told me that it was a private property and that I needed to leave if I wasn't going to speak in English. He then proceeded to speak in Spanish with his work colleague. We were three different customers with bookings that left without a car rental because of the abuse and surcharges.