Mark Ambrus

Mark Ambrus

Member since Invalid Date
2
Reviews
4.0
4 out of 5 stars
Average rating

Reviews by Mark Ambrus

AF

Affinity Water

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3 out of 5 stars

No one answers the bill help phone line.

No one answers the bill help phone line. All you get is irritating music, not where you are in the queue. I tried ringing both 0345 357 2401 and 0345 357 2402. I also tried completing the online form page a couple of times but no response from there either; not even an acknowledgement email. I responded to the request for further information made below through my gmail account but nothing happened. I eventually made contact on 22/5/2024 through the "Contact Us" link at the bottom of their their main login page. This has a live chat box popup during normal office hours manned by "Duck, the Affinity Water chatbot" who passed me over to a real person called Gareth. He then sorted the whole situation out for me.