Adrian Quanjer

Adrian Quanjer

Member since Invalid Date
1
Review
2.0
2 out of 5 stars
Average rating

Reviews by Adrian Quanjer

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2 out of 5 stars

Park Sleep and Fly is a brilliant idea but be careful which oneyou choose…

It’s a brilliant idea to Park Sleep and Fly from Paris’ Charles de Gaulle Airport, but be careful with which hotel. I had a very unpleasant experience with IBIS CDG. I booked with 8 days of parking. Upon my return, I arrived late (23:40), but to leave the parking lot, one needs a ticket from the reception. Unfortunately, more people were waiting, and the two employees present were not the most competent. To cut the story short, when it was my turn, the lady at the counter had to ascertain first that I had paid and whatever else… until it was 10 minutes past midnight, and I was charged for another full day (€ 27,00)! IBIS CDG is part of the Accor Hotel Chain, and their central customer service turned out to be very helpful when I filed my complaint. They passed it on to IBIS CDG, but no reaction whatsoever. I repeated my complaint, and this time Accor involved the Direction of IBIS CDG. In vain. Not even to politely take the time for a refusal! At CDG other hotels are offering the same. So, be careful which one to choose.