Titan Travel
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Booking problems for an overseas customer
As an overseas customer I could not complete a Titan Travel online booking as I did not have a UK postcode. I searched for contact us and found a phone number (+44 (0) 121 299 9809) that when dialled played a message "Phone has been discontinued". I therefore sent an email to the reservations email address on your website on 28 December. I received a reply on 9th January. In the meantime, after further searching, I found the Saga site and contacted a very helpful agent and completed the application by phone. Unfortunately, my wife's passport number had been entered incorrectly (as well as her salutation) so this required further contact. I found the whole booking procedure exhausting and could have been made easier by being able to book online. In addition, providing a correct contact phone number and a quicker answer to emails should be mandatory.