Tesla
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Dreadful experience buying a Tesla.
From ordering a car to taking delivery from Tesla in the UK is a complete nightmare from start to finish. They aren't a conventional dealership like any you would recognise, think Amazon for cars. You don't get to deal with a human but an Algorithm. You can't speak to your local branch as they don't have a phone number and everything is routed through their Call Centre in Maidenhead. You can request to get a call from your local centre but I tried 8 times and never did anyone call back. After you pay your deposit you have 48 hours to complete the deal and pay the money. Tesla give you the Bank details of where to pay the money (in our case over £42K) The bank flashes up that this could be a fraudulent account and is not recognised proceed in the understanding you could lose your money. It is because Citi Bank isn't recognised in the UK. Trying to get basic info was horrendous. I spoke to the salesperson in the showroom and asked what the BHP of the car was, they said "what's BHP" We tried to get the registration number for the car to sort out insurance but we were told the car will be registered only on the day of collection so entering the Reg No into websites doesn't work. Tesla seem to have a thing going with Directline insurance. You can't collect your car without insurance but they won't register the car with DVLA unless you provide Insurance. Catch 22. Directline insurance was £700 more expensive than my current insurer.