Princess Cruises
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Biggest Stealing Cruise Company
I took cruise back in August and my Booking #CD5CVM. Due to bad weather our Prepaid excursion was cancelled and we were told we will receive a refund check. The refund amount is close $300. My sail dates were Aug 24-31, 2019. I still have NOT received the check. I waited until October and I made my first call on Oct 6, 2019. All agents that I spoke to till date have given me different dates and different answers. They keep transferring me from department to department. Initially they told me your check was sent out on Sept 13, 2019 and so maybe wait for couple days and if you still don't receive it, talk to Accounting department. When I called again to talk to Accounting department they said its something Customer service department needs to take care of. When I called again they said 'we don't have a full address for yo. We will go ahead and cancel the check that we sent earlier and re issue the check.' I don't understand why would they not verify the address before sending out the check. When I called again to get an update on the check they said they have to now wait to get the refund from the check that they had sent and only than they can reissue another check. This is sooooo ridiculous. I was not informed about this when I called earlier. I was told they are reissuing the check. I called last week to see if they reissued the check and they said no they are still waiting to receive the refund from the check they sent earlier. I called today and they said the check was reissued on OCT 16, 2019 and they gave me Bottomline's phone number where I can track my check, a third party through which they sent out a check. Right after talking to these Morons I called Bottomline and they had no records of check that was sent out on Oct 16, 2019. So I call Princess cruises again to see whats really going on??? The representative was not even ready to listen the whole story and just transferred me Revenue department. Revenue department transferred me to Reservations department. The representative than tells me the check was issued on OCT 9, 2019 so i told than why don't Bottomline have any records of the check???? Representative tells me i am not sure about that! This is the answer I get. Later she tells me the Process was of reissuing the check was started on OCT 9, 2019. So i asked when are you going to mail out the check and she tells me she don't have exact date for that. I demanded to talk to her Manager and she tells she has no way to contact a manager and she can transfer to the supervisor. I had already talk to a supervisor and they are of no help either. Princess cruises steal your money and have no intention of returning your money. They will RIP YOU OFF and give you run around. Once your done sailing, they don't care. They got your money and that's all they care about. The customer service SUCKS and the representative have no intention of helping you. BEWARE of this biggest STEALING COMPANY!!!!!!!!