dt

Nov 29, 2024

Polite, Informative, Professional,

Angie was very informative even though she was 5 hours late and didn’t call until a half hour before she showed up. Personally, I would have like her to excuse herself for a few minutes, and call me to tell me she was running late. I almost cancelled. When Mike came to the door, even though his shoes were dry, he still took the time to wipe them on our rug. He was on time, polite, and I enjoyed talking with Mike. He was intelligent and we talked on several topics. He was great at explaining what and why he was doing things. I could tell he was caring and took pride in his work. Several times he asked me how I’d like things. Since I was new to this, I wasn’t sure and asked him how he would do it. He would explain what the company’s requirements were, and if it were his place, he’d take a little more time and do it a better way. Even though he got paid by the job, he didn’t mind taking the extra time and making it more convenient for me. I would be happy to have him back anytime. With his knowledge and skill, he might make a great salesman? May I make a suggestion of how you can be more productive, take less installation time, save you money, give your installers the ability to make more money, and not cost you a cent? Mike and I figured out a way that could work, but since I have worked in marketing for over 40 years and knew more about the players and how to put you all together, he thought I could explain it better I used to work with a man who managed a sheltered workshop. He explained all the financial benefits and savings a business could have by using them. Talking with Mike I learned that every water system has that H looking pattern of valves attached to the wall, and they were all similar and could be made in advance. Mike said sometimes on weekends he makes some to use during the week. He also said that he used a higher grade of equipment then he has heard other use? Here is a win, win, win situation. Find a sheltered workshop to put that piece together. You could mass buy your parts to get the price down, you could guarantee the same quality across the system. You could sell them to your employees or contractors for less than they are paying for the piece concept and you might be able to even make some money there. But even if you break even, you will have decreased the time of installation. By increasing their productivity time by a half hour is like giving them a raise. If it takes them their normal amount of install time, less even 15 minutes that’s like a small raise. Mike said I was his 3rd install of the day and had one more. If that project could save 15 to 30 minutes per install, that’s an hour tow two hours a day you are saving your employees. That’s giving them a raise without costing you a cent. Would you please tell Mike he accidentally left his hooded sweatshirt here. Have him call me and can pick it up next time he’s in towns. Respectfully, Dennis Thompson