APT River Cruises & Tours
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Travelmarvel Capella - Below Expectations.
Without doubt, the Travelmarvel Capella craft/boat/ship is lovely. The public areas are spacious and comfortable. The cabins are luxurious and well appointed, everything worked well and ours was meticulously maintained by our cabin steward. The itinerary was great and the scenery spectacular. The real problem with the Capella was the dining, food was poor, to at best, just about OK. Service was also bad. Gentleman guests being offered the menu and asked for menu choices before the ladies. Plates being removed from the table when other guests were still eating and the general eagerness to clear the table was obvious. Dress codes were ignored at dinner with shorts, tee shirts and flip flops being worn by some guests. The maitre d’ was unfriendly, never smiled and never greeted us at meal times. The cruise director Gunther managed his job very well, dealing with passengers and luggage joining and leaving the ship plus arranging transport, excursions and guides etc, but, on one occasion I had reason to ask for his advice and his response was abrupt and discourteous and I was both shocked and dismayed by this. Observing him throughout the cruise, I thought he lacked some interpersonal skills. We were expecting a lot more from our 14 night Travelmarvel river cruise but it never quite got there. Sadly, we won’t be using the services of APT again.