VOXI Mobile
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Painful experience.
Porting a Vodafone number to Voxi was just too painful. Voxi website says speak to a Vodafone agent. Voda agent told me to webchat with Voxi. Voxi asked me for my account details for security reasons. Naturally, I assume they are talking about Voxi account details - like EVERY customer service agent that has EVER gone through security with me, I assume they are asking about their own company's account info not another company's. Became very confusing when they said my details didn't match. It turned out they were asking me for my Vodafone details. I know they're related companies but that still made no sense (esp when it all started with Voxi telling me to talk to Voda agents and vice versa). Anyone, after a lot of to-ing and fro-ing, I gave up and decided if I can't port, I'll leave Voxi. Even leaving is very unclear. At one point, I was trying to get clarity as to whether stopping a plan means the account is actually closed and getting to the answer was like pulling teeth.