Kate's Clothing
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Phenomenal
In these increasingly uncertain times I would like to give a massive shout out to everyone at Kate's Clothing. They are a small company that do beautiful clothes and I spend a lot of time perving over their website. Having received my beautiful dress I noticed that the side seam had a split in it. This is not a huge problem as I can fix it myself but I thought I would let the company know in case it was an issue with their stock. Today I received 2 e-mails and a phone call from the lovely Hahn (one of the owners), and she said that as I was happy to fix it myself would I like to use the BOGOF offer that I had missed AND have an extra thank you gift too! So I am now getting another new dress and a couple of pieces of make up too. This really is phenomenal customer service. She would have been completely within her rights to say "You are probably too big for the dress, step away from the Wotsits fatty" and "Read the website properly if you want the freebie". Instead she made contact and made me feel like a thoroughly appreciated customer. This is the sort of thing that results in serious customer loyalty. We are too quick to complain about crappy service; it takes no time to give big praise for excellent service. Be it in a shop, a website or a healthcare professional. Say thank you to people. You might just make their day.