Enact Conveyancing
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Possibly the most incompetent outfit we have ever come across
Avoid at all costs. Whilst their online platform looks good, Enact themselves were slow, uninterested, unresponsive to any form of communication, repeatedly unaware of and misinformed regarding what documents might either be needed or pertinent (staff are evidently not appropriately trained) and, most disappointing of all, lying to both ourselves and our broker (they were pulling their hair out as well). This company takes a lack of professionalism and customer neglect to a new low; it’s quite staggering. It took almost 6 months for Enact to organise a very simple mortgage transaction which left us stuck on a variable rate and £1700 out of pocket (that’s not taking their fees into account). Having organised remortgages several times before, we have never experienced such utterly base standards. I would recommend dropping your broker if they suggest using Enact. We certainly will be next time - make sure you do your homework as we didn’t and paid the price.