Can I give -5 starts please?!
Can I give -5 starts please? These people are horrid, no manners, rude and presumably taught by management not to give customers repairs, replacements or(God forbid!)refunds. I bought a car battery from Halfords in Croydon recently and it stopped working after about 9 months. It would not hold a charge anymore and it refuses to charge up, no matter how long it is left on a charger. I went to the shop, naively hoping to get some help. Shop staff tested it and I was told that the battery was fine and they would not be able to help me under warranty. They kept saying I need to charge the battery, despite me telling them that I did try to. They said that there must be something wrong with the charger. I went away without being offered a repair or replacement. I bought a new charger and tried to charge it again. 3 days later, the battery still was not charged. I went back to the shop and this time asked to speak to a manager. This guy Mickael(he would not give me his surname, despite me asking about 3 times) tried the same tricks on me, saying that the battery was fine and that maybe my charger did not work. I asked for a repair, he said they don't do that. I asked them to try charging the battery themselves, to see that it did not work. He said that they can't do that. I asked for a replacement, he said they won't give me one, as there was nothing wrong with the battery. I asked to be given a repair, replacement or refund under my statutory rights. He said he didn't know what those were and that he couldn't give me anything under warranty, as there was nothing wrong with the battery!!! The guy was incredible, he even told me to lower my voice when I became upset at his incredibly rude attitude. I would never ever buy anything from these scammers ever, in my life. I hope they go out of business soon. Nobody should be allowed to give people such incredibly bad, disgusting customer dis-service.