Jura Watches
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Order No. #JW182297
Order No. #JW182297 – Extremely Poor Experience I've never experienced such bad customer service as I did with Jura Watches. My order has been a frustrating experience from start to finish. Initially, I was told the item was out of stock — despite it clearly being listed as in stock on the website. Then I was informed it would be delivered on a Saturday morning, only to be told later that the stock didn’t even arrive with them until the following Monday. How does that work? To make matters worse, emails take far too long to get a response, and when I finally spoke to someone in sales, I was told it would be a data breach to update my delivery address — even though it was my own order and my own personal details. Completely nonsensical. I'm not saying this is a scam company — I did eventually get my order — but the level of disorganisation, poor communication, and confusion is shocking for a retailer selling high-value products. I won't be using them again.