Routes Car Rental
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77 yr old senior felt belittled and marginalized
I am a 77 yr man traveling with a disabled wife. The agent at the Chicago airport bullied us and made fun of our age and belittled us because of our lack of Iphone dexterity and unfamiiarlty with cell phone use. He was rude and pressured us into buying extra insurance we did not need. Ira Karet, North Carolina