Warner Leisure Hotels
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Slipping standards
We recently spent a mid-week break at Nidd Hall and, whilst it was enjoyable, the standards have dropped. No room cleaning on the Tuesday "to allow us time to settle in" apparently. Settling in takes as long as unpacking the suitcase so that is nonsense. Get back to cleaning the rooms every day or you will lose our business and we've been visiting various Warner hotels twice a year for about 15 years. There was no Amaretto for my favourite cocktail until Thursday and then it was just a miniature bottle which was found in another bar. Outdoor activities now have to be paid for so we didn't do any and nor will we from now on, if we go again. We wanted to book another break for October but the only brochures available ended in June so we have nothing booked. We are willing to give them another chance as we like the adults only aspect, but things need to improve. On a positive side the entertainment was as good as ever and the in-house team work their socks off and earn every penny.