Medical Alert
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I ordered the service on October 30th 2024 and at that time a dollar was taken out of my account. I received no equipment and no service and was supposed to have a second withdrawal of $118 on December 2nd. Prior to that time I canceled the service. Despite doing so they took $135.98 out of my account. I called Medical Alert, told them I'd received no services,no equipment. I expect d to refund. I was told it wot 30 days to replaefe the money. My bank told me if I got a statement from them stating that I had canceled the service they would process the refund in 3 days. When I called medical alert all they would provide me was a statement saying that I had paid $135.98 and had no balance. I called back and asked again for an invoice showing that the service was canceled.They had to "escalate "the request.I still have not received an invoice showing what I was supposed to be charged, what I was charged instead and that the service was canceled. Upon a receiving such an invoice I could dispute it with my bank and have results in 3 days.