Jo-Ann Stores
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Avoid online orders!
Placed online order via their website for 14 items to be picked up at their nearest store. 4 hours later I received email that "part" of my order was ready. Jumping through their hoops and following "order detail" links I find that 13 of the 14 items ordered are not available and have been cancelled with refund pending. The single item that was available is pretty much useless without most of the unavailable items. In trying to just cancel the order I was told they can't/won't cancel orders. Come to the store, do the pick up for the single item, them immediately return it for a refund. That will involve a 40 mile trip wasting my time and gas. Tempted to just not pick single item up at all and see what happens after "will hold for 5 days" window but expect I'd get screwed out of my $12.99.