Hazelton's Canada
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HAZLETON'S IS FRAUDULENT
HAZLETON'S IS FRAUDULENT. THEY TAKE YOUR MONEY FOR AN 'UPGRADE' AND THEN JUST SEND THE ORIGINAL ITEM WORTH 1/4 THE VALUE. PLEASE DO YOURSELF A FAVOUR AND DO NOT GIVE THEM YOUR MONEY. THEY ARE CRIMINALS. I CAN'T STRESS THIS ENOUGH. THERE ARE SO MANY HONEST COMPANIES OUT THERE THAT NEED OUR SUPPORT-PLEASE USE THEM INSTEAD! After seeing Hazleton's ratings on Trust Pilot- combined with my own experience- I can't believe that they are even allowed to operate. I only wish I had checked Trust Pilot before using them. Everything everyone has said is true. In short- I ordered a gift basket for my aunt for her 80th birthday. The basic basket costs US$53.99. I PAID AN ADDITIONAL US$144.97 TO UPGRADE TO MOET CHAMPAGNE, A BOUQUET OF FLOWERS AND A VASE. HOWEVER, MY AUNT DID NOT RECEIVE ANY OF THE UPGRADES. Since I live in the UK and my aunt is in the US, normally I would have never known-and I guarantee that is what they are expecting. Hazleton's takes full advantage of the distance and they keep the extra money. First, the delivery was 10 days late-I assumed this was COVID and not the company. I then found out that my aunt only received the very basic basket (with broken items as well). I tried at least five times to discuss this with Hazleton's-via email and phone calls. They did not respond. It was only after I filed a dispute via PayPal that Hazleton's was even bothered to email me (automated) to ask for evidence. Initially my aunt couldn't sent a photo (she is 80 and kept having trouble with her computer). My cousin was finally able to go to my aunt's and reinstall her software just to send a photo to prove that she in fact did not receive any of the upgrades-just cheap champagne, some chocolates, a glass and a broken tray for US$198!!! After continuously ignoring me and sending me automated so called 'customer service' responses, today (one and 1/2 months later) Hazleton's has decided that they will honour me with a credit of $15.98. They need to further investigate the flowers (which cost $69.99 extra). However, they claim that the cheap champagne that they actually sent was an equal substitute for the Moet. This whole experience, which was meant to be a nice gesture for my aunt, turned into a mini-nightmare and a complete waste of time and energy. With COVID everything is worse. I only found out by chance-normally I would have never checked. THEY CLAIM COVID IS THE REASON THAT THEY CAN'T RESPOND IN A TIMELY FASHION-YET THEY TOOK MY MONEY THE SAME DAY THAT I ORDERED THE GIFT BASKET.