EYG Home Improvements
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DO NOT USE THIS COMPANY
Where do I start..... Unfortunately bumped into their salesperson at a garden centre and allowed a rep to visit. He was very personable and that's where the good things ended. Booked in October and paid £1k deposit for solid roof conservatory. Planning permission sought and granted 3 months later. Told EYG no rush as we did not want to start until the spring. Date at end of March given & arrived to start, only they could not as the foundations were not suitable. Had to be piled. Tried to charge us £5k for this but told them their mistake as they had not consulted building control, tried to blame this on us! Agreed eventually on extra £1k but had to wait 2 more weeks. Piling done, basework completed - nice workers. Then told 6 weeks to wait for glass to be made (twice as long as we had been told) and arrived in the middle of the terrible weather & floods this week. We both agreed it was a no go and that the office would be in touch that day - no call received. Finally called 2 days later to say another 6 weeks. To say we were not happy was understatement. After a further call to managers had it reduced to 3 weeks. Now had to cancel birthday celebrations with 50 guests as it will not be ready. Office staff incredibly rude and arrogant but workers pleasant. DO NOT USE THIS COMPANY AS THEY DO NOT CARE ABOUT THEIR CUSTOMERS. ALL THEY ARE INTERESTED IN IS THE MONEY. THEIR RUDENESS IS INCREDIBLE.