My Cruises
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The customer service is appalling
The customer service is appalling. We booked a best of Alaska and Canada package in May of 2023 and the package advertised transfers plus a stop in Montreal with a train trip to Quebec. As of today they still have not detailed the transfers after numerous meetings with the travel agent, Flight Centre, plus earlier this year they cancelled the Montreal stop- guess what -no mention of any refund on what they are not supplying as advertised. This has been a booking from hell. We now have a situation where we depart our cruise in the morning and then travel to Quebec on a night flight that same day and cannot check in to the Quebec hotel until late the next day. Over 30 hours without a shower our sleep. Not good planning. Never again with My Cruises