Freedomsat 4G, Fibre & Satellite Broadband Internet
View company profile →
Viasat Migration
We were contacted by Bentley Walker as the Hylas 2 satellite for our Avanti subscription was apparently being decommissioned within one month. We were told that we would have to migrate to a new Viasat subscription and that a new dish and hardware would be required. The setup would cost us £100, and the new subscription would be an extra £6 a month on our invoice. An appointment was arranged for an engineer from Satworks to remove the old dish and install the new one, as well as a new router. The engineer turned up a day later than agreed, and could not complete the work as he apparently could not find a signal with the new dish. We were left with no means of internet for two weeks, having to rely on a mobile broadband connection to run a business, which was incredibly frustrating. Eventually the Satworks engineer attended and set up the dish, but instead of taking away the old dish and hardware, we were told by Bentley Walker that we needed to make our own arrangements to dispose of the equipment at our own time and cost. Bentley Walker have agreed to credit our account for the disruption and have since made arrangements for the old dish to be collected.