Endurance
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DO NOT PURCHASE A WARRANTY WITH…
DO NOT PURCHASE A WARRANTY WITH ENDURANCE! I am so upset with myself that I did not take the time to do my due diligence prior to purchasing not one, but two policies. I have to admit, being a Danica Patrick fan and watching the commercials, is what encouraged me to call endurance. I will admit that I agree with the positive reviews that state how friendly the sales people are and how relatively easy it is to PURCHASE THE POLICY..... however, from my experience, that's where the positives ended. I only had my policy for a short three months, but that was plenty long enough to learn that the company is more focused on NOT PAYING CLAIMS or reimbursements, rather than prioritizing customer service. My very first experience was a simple oil change. I received conflicting answers when I called asking if I needed preauthorization. One told me no, just send a copy of your paid receipt. Another told me I needed authorization first. I learned I could actually pay and get reimbursed. I received a correspondence stating she would forward the receipt to "Reimbursements". I waited a month and received no check. when I called, I spoke to a manager. He told me he did not see the paperwork. I referred him to my emails with the employee. He then advised me to re-submit my request, but warned me that I may not get paid because I only had 30 days to submit it; I SENT IN THE RECEIPT THE DAY AFTER THE WORK! When I asked him if he could speak with the woman I emailed, he told me he could not because she was on the phone. I then asked if he could email her, he repeated he could not because she was on the phone. I sent my own emails to that employee and never received a reply. My second experience was a claim denial. I read my policy when it was emailed. I CAUTION ANYONE PURCHASING, to make sure you know what policy you are buying. Obviously, this is common sense. BUT, the way the policy reads is misleading (I am certain it is intentional). There is a section that merely says, "PLUS". I have had several people review the document, and they all interpreted it the same way I did, that the policy was describing additional coverage to those described parts.... NOPE, "PLUS" is a completely different policy. On a side note, one employee told me he believed my truck should be covered but he needed some time to look further. He told me he would call me back in a half hour; It is now almost a week later, NO CALL. I could go on and on about the poor service, but I will make my last comments about the difficulty of canceling. THE ONLY WAY TO CANCEL IS TO HAVE A CANCELATION DOCUMENT EMAILED TO YOU..... AND, IT REQUIRES A NOTARY!! I will not go as far as saying the company is outright scam, but I will say they are misleading and shady. I hope this review helps anyone who is thinking of purchasing. Gary P