AR
Arbor
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Helpful Team with good problem solver!
Arbor got me a new rate and signed me up without me doing anything. However, the new rate came with a base fee that made my unit price higher. I contacted the support team regarding this situation. They helped to clarify where this base fee came from and realized that the new fee was actually not a better one for me. They gave me a reimbursement right away and promised to get me back to my old rate until they find a better rate. Good problem-solving and no-nonsense customer support!