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Read carefully before buying
I should have read the reviews here before purchasing a bike from them. They do clearcly state that the bike will come NOT assembled. (assembly is 40 some euros exta) I decided to assemble it myself. Noticed that both wheels were warped and one bearing had some play. I sent them an email telling them about the issue. They advised me to tune the spokes in order to true the wheels and the warp should go away. Its the first time EVER I hear a brand new wheel coming out the factory has to be trued by the customer. (i know there is little adjustment that have to be made but that is AFTER riding the bike a couple times) And was told the play was due to the missassembly. (the bike was assembled by my dad who rides professional bikes for more than 25 years) So I asked my dad to take it to his bike shop to follow the vendor's directives. The technician tried all his best BUT he confirmed that the wheels were both warped, the bearing did have a play and on top of that, one wheel had a hop. Have informed the vendor. They are agreeing to take back the bike but I would have to pay shipping upfront. Had to email them and send them a few videos for them to come to that conclusion. Very disappointed by the ordeal. Paid a technician to check the bike and confirm the product was defective. Customer service not very understanding of the situation. I dont recommend ANYONE buying from them. Only thing positive is the bike looks good. Cant say the same about the quality control and the customer service. I guess its fine if you dont run into issues. (so good luck if you decide to buy from them)