Lloyds Bank Insurance
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I needed to get pound coins for parking…
I needed to get pound coins for parking in Ipswich and went into the Cornhill branch and was third in the queue for the counter. While waiting the queue behind me including several elderly and infirm customers was growing and little was happening in front. After half an hour or so I asked if a second till could be opened and was told the policy was to have just one till operating. There were another four Lloyds members of staff wandering about in the concourse not seemingly doing anything useful. In any normal business a second till or even a third would have been opened quickly to relieve the queue. This seems to show Lloyds now provides a third world counter service and shows utter contempt for their customers. I do virtually all my banking on line normally and have been with Lloyds for very many years and I rarely enter my branch. I was more than disappointed with my experience today.