East Coast Car Rentals
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service provided at collection was very…
service provided at collection was very good. The courtesy drivers were also very good. the car was clean and readily available. two issues. 1. very difficult to locate the pick up point as the car is a few kilometers off site (as is the office). telephone calls were not much help, but another company told us we were in the right location for pick up. 2. we paid additional insurance through booking.com (as we have with previous other car rental companies), however, East Coast rentals wanted us to make a payment through them (even though we had already paid the extra). there amount was more than the car rental. I declined and noted any damage was a $4000 excess and I had to pay $1000 deposit on my card. They said any accidents, i would be liable for the above and have to contact booking .com if I needed to make a claim. We could have used a different car rental company and would not have had this hassle.