Sean Smith

Jul 23, 2021

Turnkey Vacation Rentals

Turnkey Vacation Rentals Tilghman Beach & Racquet Club Condo 207 N. Ocean Blvd. North Myrtle Beach, SC We arrived at 10:00 PM on July 3rd, 2021 to find the unit so dirty and gross that we spent the next 6 hours mopping floors and washing bedding in order to feel comfortable enough with the cleanliness to sleep in the beds. We spent the next day dealing with Turnkey, supervising cleaning and maintenance staff, obtaining cleaning supplies and cleaning the entire unit. On Sunday July 4th, Turnkey sent a maintenance man to replace a battery in a smoke detector. We didn't know that this person would be arriving and were surprised when he walked into our unit. We were on the balcony. He had no uniform and wore no shoes. Next, the cleaning crew arrived. They swept and mopped the floors and cleaned the bathrooms. After sweeping, the gentleman deposited a large furry lint and dirt ball into our trash can. He mopped the floors and let us know that it took 3 times because the water was black the first 2 times. And this after we mopped the night before. We took pictures and emailed them to the site supervisor. After this email was sent, we received no texts, no emails and no phone calls. I texted and called the site supervisor several times during the week and received no response. We asked for $525.00 dollars for the lost day, our cleaning efforts which did not cease until late in the day on July 4th and cleaning supplies. We thought this was more than fair. They apparently disagreed and informed us that we would receive a $430.00 credit in 3-5 days. We received that credit on July 18th and a final phone call on July 23rd stating that $430.00 was all we were going to get. Among the issues were: 1. Screens on the front porch were ripped and hanging like something you might find in an abandoned home. 2. Floors that were so nasty they were slippery like a greasy floor in a poorly kept fast food restaurant. 3. No furnace filter because the old filter was so dirty that it had been pulled out of the air handler. 4. Stains on the sheets and bedding. When we stripped the beds we found sand and hair between the top sheet and the fitted sheet and between the fitted sheet and the mattress cover. I would expect this at a run down $29/night motel not a $3,000/week condo. 5. Food remnants, crumbs etc. in the silverware holders in the drawers. Yes, we washed all of the dishes and cleaned out all of the drawers. 6. Dirty/stained shelf liners in many of the kitchen cabinets. 7. Furniture so dirty that we bought a king size comforter to throw over the couch so we wouldn't have to touch the couch. I could go on but you should get the point. Be very careful when booking from Turnkey. It was no way to start a vacation and they created quite a bit of work and stress for us trying to get this resolved. You can see by their reluctance to negotiate that they clearly don't care about their customer.