SFgirl

SFgirl

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Reviews by SFgirl

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Regain

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1 out of 5 stars

The Best Example of Dark Patterning

It is apparent that Regain uses dark patterning in it's UX design to force people into a recurring sales (membership) program. I had wanted to purchase an exact amount of visits because I was dealing with a specific issue, I did not want ongoing therapy. I was very careful about purchasing 4 visits and making sure I wasn't signing up for a membership. Regardless, I was charged another $342 in addition to the $342 I paid initially for 4 visits. As of yet, I have only had 3 visits, but have to cancel my account to try to get back today's charge of $342. My therapist was great and I liked her, but this issue got resolved fast and I didn't need or want ongoing therapy. This is a very shady business practice of Regain, their website is deliberately designed to force you into a monthly charge program, no matter how much you try to avoid it.