Routes Car Rental
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Worst Car Rental EVER!!!!!!!!! READ ALL FINE PRINT EXERCISE CAUTION!!!!!
This rental agency is a complete nightmare if you are looking for a timely and smooth rental experience. For those landing at Toronto Pearson Airport in Terminal 3 you must take the train to Terminal 1. Then use the phone to call a Routes shuttle. Once picked up they take you off site. They will not let you take your rental until you have FULL PROOF OF INSURANCE. If you CAN NOT provide this, (they don't take your word) then you can not rent from them. Even though you know you have coverage through your personal insurance, you must provide proof! DO NOT buy ANY FULL COVERAGE INSURANCE sold online, IT'S A SCAM. The insurance sold online does not cover you even though it states FULL COVERAGE. It does not cover you for COLLISION which is required by CANADIAN LAW. Thus, you will need to purchase it from ROUTES at $21 or more per day in addition to your rental. If you do have insurance they will hassle you for proof! Now also pay attention to the business hours of ROUTES and your flight time. For instance, if your flight departure is 7 am ROUTES does not open until 8am and will not shuttle you to Pearson Airport so you must arrange alternative transportation at a cost to you for using their service. Their advertising of "pick up" Pearson Airport is totally misleading. You WILL NOT be getting your car at Pearson. Routes is offsite and for the time sensitive traveler you may want to consider this. GOOD LUCK with your rental but if it were up to me, I would stick to an actual pick up at Toronto Pearson. You do not have to worry about a thing and its hassle free.