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Softwarekeep
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It appears my issue has been resolved
It appears my issue has been resolved. There was some confusion about the time your rep would be calling me. When I booked the help session, I signed up for 7:30am on 14 August and received a confirmation. What I didn't notice was that the confirmation had a time of 9:30pm on 14 August. So I got ready for your call at 0730 and no one called at that time, but they did call at 0830 and my software problem was addressed at that time. So in conclusion, the software assist was great, the timing had some confusion associated with it. Thanks Cheers Chet