Jo-Ann Stores
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Terrible experience
Terrible experience. My Mom wanted a new sewing machine so we went to our local Jo-Ann store. The only machines they have on display are the super expensive ones. Everything else was in boxes so you could only see a picture of it and read the highlighted features. The employees were standing around talking to each other and no one asked if we needed any assistance. We approached one of the employees and asked her if she could guide us to the best machine for our needs and she said “all I can do is help you read the box.” There was a sign above the sewing machines display saying “we hope you love your machine”… because they are not returnable if you open the box and decide you don’t like it. And if you buy it and don’t open it, you get to pay a $25 “restocking fee”. So, we went to Michael’s and bought a machine that we can return even if my Mom tries it and doesn’t like it.