BIBO Water
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I would avoid. Waste of money.
After receiving good customer service in the first instance, we became truly disappointed in the whole experience of Bibo. First of all, don’t believe their advisories of how often to clean and replace equipment - it will be a lot more often. This machine is very expensive overall, not what is advertised. After going back and forth about a leak, Bibo basically advised we need to take the machine apart is see what the issue is. When we looked at the instructions and refused, Bibo then advised an engineer would be sent out. Clearly tried to avoid fixing a faulty machine. This back and forth went on for weeks as the machine sat their unused. The engineer was very uncomfortable and awkward. We were not comfortable with the engineer in our personal space. He then left site with no notice and not informing us of what the issue is/was. I had to chase the company to ask if he was coming back or not. 2 months later we received an invoice for £132 for ‘severe blockage’ & replacement of the hot water tank. The machine had been used rarely over a 2 month period. Bibo advised it was because it hadn’t be cleaned/replaced.. their website advises every 6 months. Bibo do not listen and will quote random parts of the warranty that has that no relevance to the issue. We went back and forth, I felt like I was arguing with a third party company. Only now- roughly 6 months on from purchase - notification has shown on the machine to change filters/clean… but Bibo prefer to mislead so they can charge for issues when machines block. Ombudsman will take on similar issues but it’ll be 8-10 week back and forth investigation. If you have the energy to argue then we advise this route. Otherwise avoid Bibo all together. We continue to have issues with our Bibo machine and will sell on for parts as it’s clearly cheaply made or faulty.