Howard

Jul 23, 2021

I will never rent any property managed…

I will never rent any property managed by Turnkey! Zero stars would fit better. I had to cancel a reservation only Five Hours after booking. We were attending a funeral, looking for a nice safe place (did not have time to use amenities) as I did not know the area well, but realized it was not a good fit for us. I called Turnkey to explain the situation. Because it was within 7 days of date needed (through VRBO) they denied cancellation with full refund, although money did not go into their account for at least 48 hours. If I was dealing with a private owner, I am certain they would have accepted my cancellation and refunded in full or minus their paperwork time. I took a screenshot where Vrbo sent me “unfortunately, the host had to cancel”, but when I went to find it, it was scrubbed from the site. I called vrbo and they saw it was Cx by host, but could not give me email sent to me, but just a note from vrbo that host Cx to show my credit card company. My argument is if we did not sign the rental contract with guest list, Turnkey would have cancelled me! My problem was thinking that there are good people in the world, but Turnkey staff just gives the canned answers like robots! We were tired of fighting them, so we settled and lost half of our money. I will never deal with such an unfeeling and greedy company like Turnkey.