Talk Home Mobile
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Port-in taken 4 days so far and counting
Thought I'd take advantage of a good Black Friday deal that popped up, and the EE network is good, so I ordered a SIM from TalkHome. I wasn't able to use my "@sky.com" email address as it "wasn't valid", so I created a "@gmail.com" email. I guess they only accept very specific domain names. It also took a little longer for SIM to arrive in the post than quoted, but that's fine, must be busy. However, porting in my old number is where the troubles start. On 15/11 I requested a SIM port-in to happen on 16/11 (I did think it was suspicious this could happen so quickly, I was even offered same day port-in when selecting the date on the calendar which I avoided!). On 16/11, the port failed, an error message appeared on the port-in page on the website, and I contacted customer service who said they re-requested the port for 17/11. On 17/11 my old number on the old network stops working, but isn't yet ported to the new SIM. I contact support who tell me it'll be done by end-of-day. It isn't. Contact support again on 18/11 who now tell me it won't be done until 20/11. It's now 20/11 and it still isn't ported. It's really unacceptable to be without your number for over 4 days. I recommend avoiding porting in your number to TalkHome.