Celebrity Cruises
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No moral compass
Due to sail from Southampton on Celebrity Silhouette May 1st. Initiated cruise refund on March 25th via travel agent. Advised by consultant that it could take up to 10 weeks. On May 4th received copy of invoice for cruise from travel agent with a statement that it could take 8-10 weeks. July 14th chased and then email from travel agent requesting bank details so that when refund is available, they can do a BACS transfer. Still waiting! Latest as of Aug 1st - email from Travel Agent in response to an email from me expressing my total dissatisfaction with delay stating that I am on the urgent list (what a joke) and that refunds usually arrive in batches at the end of the month. I wonder what month I can expect to see my refund. Original email from Lisa Lutoff-Perlo, President and CEO of Celebrity on 24th March 2020 stated that refunds would be processed within 30 days. I fully understand that there could be cash flow problems but no further correspondence is inexcusable. I will never cruise with them again.