Very disappointed Client

Sep 3, 2021

South Lake Tahoe Reservations and Caldor Fires- Turnkey business is unreasonable

Very Disappointed with Turnkey We made reservations at South Lake Tahoe and purchased the insurance policy offered on Turnkey website. Due to the major Caldor fire there is a mandatory fire evacuation in place + very bad smoke for our young kids and elderly parents. Turnkey has been unreasonable and very difficult to work with in requesting a refund and wants to keep our $1300+ for our visit. The Caldor fires are outside of our control and Turnkey is focused more on their profits vs. client experience and creating long time clients. I will never do business again with Turnkey and plan to share my experience with my friends and family to beware of the Turnkey's business practices.