TE
Tesla
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Smooth collection, poor trade-in process
Ordering online and collection experience was very quick and smooth, and the Tesla staff were friendly. Making payment was challenging as had to make sure it wasn't fraud, my bank were not able to check against details provided and I had to pay extra bank charge for the amount due as Tesla ask for bank transfer. Trade-in was very poor, was given an estimate but then after paying order fee was told the final quote on trade-in was £1k less. Decided against trading in but it was too late to back-out of buying the Tesla car.