Team RH
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AVOID AND WAIT FOR THE FACEBOOK SL*G OFF
UPDATE!!! so as you can see they responded to my feedback on here telling me to reach out to them. Guess what I did? And guess who didn't respond 🤣🤣🤣🤣🤣🤣 So, i joined up based on wanting support. However, I have also been on a wait list for tier 3 weight management at the hospital for 2 years. The day after I joined I got my letter from the hospital offering me my first assessment appointment. Straight away I contacted them to cancel because I thought that there would be contradictions between qualified dietitians and nutritionist. Obviously, dietitians have more experience and are approved by the NHS. The response i got was this Thank you for contacting us regarding your subscription and your wish to place your account in dispute. Team RH operates as a subscription service, providing our product in exchange for regular payments, either monthly or annually, for the duration of the agreed term. At the point of sign‑up, our online checkout process is designed to present our Terms and Conditions clearly and requires all subscribers to confirm explicit agreement to those terms before any payment is made. Our full Terms and Conditions are available for you to review at any time via our website: Clause 3.8.2 sets out our position on the 12‑month subscription term, including the commitment period and the nature of the payment obligations. When you subscribed, you chose to pay for your 12‑month subscription by monthly Direct Debit. This means the total cost of the 12‑month subscription is divided into equal monthly instalments for your convenience. As explained in Clause 3.9 of our Terms and Conditions, cancelling your Direct Debit before the end of the 12‑month term places your account into default and indicates that there are still outstanding payments due under the contract. To bring your account up to date, please confirm how you would like to proceed: Settle the remaining balance in full; or Continue paying your Direct Debit for the remainder of your 12‑month term. If you are dissatisfied with this response or any aspect of the information provided, you are entitled to seek further advice. You may contact Trading Standards via the Citizens Advice helpline on 0808 223 1133, who can offer independent guidance on your consumer rights. We believe it’s important to communicate our position as clearly and respectfully as possible. Regarding this query/complaint, we will be unable to proceed with the request further. Regards Team RH My response to this Dear Team RH, Thank you for your response. I formally dispute your claim that the Terms and Conditions were clearly presented and explicitly agreed to at the point of checkout. At the time of purchase, no key contractual terms were displayed in a clear or prominent manner. In particular, there was no visible notification of: a 12-month minimum contract term, the loss of any statutory cooling-off rights or the financial consequences of cancellation. The only reference to terms was via small hyperlinks at the bottom of the checkout page, which does not meet the requirement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015 for important terms to be brought clearly to the consumer’s attention prior to payment. I therefore do not accept that I entered into a fully informed 12-month contractual commitment. Any term relying on insufficiently disclosed information is potentially unfair and unenforceable. In light of this, I request that my subscription be cancelled without further charges and that any outstanding balance be waived. I have also attached evidence of the checkout and retained evidence of the checkout process to support my complaint. I look forward to your prompt response. Kind regards, They LEGALLY have to display terms and conditions to any contract when it is to do with a subscription plan. You legally have to sign a contract by ticking terms and condition boxes when subscribing to anything. Your rights and their terms and conditions LEGALLY have to be fully present upon checkout and they are not. There is no contract that you sign upon checkout which is against the law. I have taken this to trading standards and I have all of the screenshots proving none of this exists upon check out oh and just a link like they have put is not enough to tie anyone into a contract. Make sure if you are coming here to read the reviews you absolutely avoid them at all cost!! They are absolutely all about money and not legally at all are they following the consumers rights act.