Postoffice
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Machine says NO!!!
Machine says NO!!! I recently received one of the grey postcards through my letterbox telling me that a package could not be delivered as the sender had not paid the full postage. When I was finally able to access my local sorting office (reduced hours etc.), I was shown that, apart for my name and address, there were no other identifying details on the package (and no postage details from the sending post office!!) Despite having contacted the friend who sent the package, who produced a receipt for the item from her local post office with tracking details & identified the parcel from a photograph I'd been allowed to take, I am still required to pay the fine (more than twice the postage already paid by the sender) before the package will be released!! Needless to say, I asked the customer service agent with whom I was speaking to raise a complaint on my behalf as he told me that these errors raised by machines cannot be overridden!! Just in case anyone from Royal Mail actually DOES take ANY notice of these reviews I have included the complaint number below. Your system has left me no alternative than to pay an unjust fine (which I have virtually NO chance of being reimbursed) as, just like the debacle which ensued with the Fujitsu scandal, we are presumed GUILTY, with no redress available. This is another example of systems which DO NOT WORK & are COMPLETELY UNJUST!!!