Mike Harris Aerial & Satellite
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Two engineers, no idea
Contacted regarding an aerial issue, first engineer was here 10 minutes and charged for something he didn’t install, put inside connectors on the outside and the aerial only worked for a week. Second engineer came out to fix his faults ( the one who told me what the first guy did or did not do in this case). His fix only lasted 3 weeks. As a result of my lack of trust for this company to fix anything I went elsewhere, the new engineer from a different company found they taped the box rather than fixing it, the cables were lying all over not fixed as they should be, they had put two junctions in which disconnected the aerial hence it did not work. Customer service still haven’t resolved my complaint. It cost me £370 for this inadequate service and I’ve gracefully only requested the money that it cost me (£150) to put their mistakes right and still not received a recognition or apology for this horrible service after a month of sending my complaint. I will be seeking a full refund and going to trading standards if I do receive a adequate response shortly. Separate note, when searching for this company it came across as something that would have more local engineers based in my home town due to local phone number. However, one engineer was based more than an hour away and the other 3 hours which definitely wasn’t conducive to getting consistent dependable service in this case.