American Water Resources
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A Service Plan that rendered No Service when Needed
Through the New York City Department of Environmental Protection, I have been paying for a Water and Sewer Service Line Protection Program since the year 2013. On January 24, 2024 I called American Water Resources and told them that sewage was coming up through a drain in my driveway. According to the Plan I could only use a plumber that they sent and they sent a worker from Joseph L. Balkan Plumbing in Richmond Hills NY. That worker just looked into the water/sewer pit and said that some cement was covering a pipe and/or trap and that I must hire someone to remove that cement. Then workers at Balkan said that I must send a picture by phone text of the pit with the cement removed. They they said, do not send a phone text, but send a picture to an email address. the worker who had done the work and put the picture on his cell phone said that he did not have an email address. Then they said he could send the picture by a phone text. When I asked workers at Balkan if they received the picture, they said yes but wanted the worker to send the picture again. Balkan workers said they would call me but did not. My lawyer said that Balkan was just giving me a runaround. On Friday, Jan. 26, at 7:43 a.m.I called Balkan and they said they said that a worker, Kevin, would come to my house between 1:00 p.m. and 5:00 p.m. Instead, another worker from Balkan came, unannounced, around 11:30 a.m., looked into the pit and said that it was half full of water. About 2 hours later, a worker from Balkan said on a phone call that their plumbers do not pump water. I then hung up and called another plumbing company. This efficient company sent a worker within an hour to inspect the pit. The workers from this other company came at 8:00 a.m. and completed fixing the broken sewer line by 1:15p.m. I had to pay this efficient plumbing company $3500. which is about the same amount that I had paid American Water Resources during the 10 years I had the Service Plan with them. Naturally, I have since cancelled my Plan with American Water Resources.